Our team truly believes in the power of data. NH-HMIS is the vehicle we use to help drive additional funding to better serve our clients. We look forward to working with you all to help NH meet, and even exceed its HMIS goals.

Spring 2014 Newsletter - issued March 2014

Goodbye and good luck to Kristina Riera, 2014 HMIS calendar, meet Mike our new data analyst, new documentation on the NH-HMIS website, support for Windows XP ended, Outreach added to Open Systems, HMIS team attends Bowman System’s bootcamp, ServicePoint 5.9.3 upgrade highlights, scheduled data quality reports, and the BHHS 2014 Annual Report.

FAQ - How do I reset my expired password?

Newsletter Spring 2014

Enhancements to the 0631 APR Detail

Enhancements to the 0631 APR Detail. This report was modified to help users understand the alerters throughout the report by providing a table at the bottom of each tab that describes the type, color and column location for each alerter. Another change you’ll notice is that the Housing Status at Exit column has been removed from the Entry/Exit tab to make room for a new Interim Review Date column which will let the user easily see the most recent Interim Review date for each client. Check out these changes today!

The0631 APR Detail V17 is now available! Enjoy!

Support for Windows XP will end on April 8, 2014

After 12 years, support for Windows XP will end on April 8, 2014. There will be no more security updates or technical support for the Windows XP operating system. It is very important that customers and partners migrate to a modern operating system (Windows 7 or Windows 8.1).

Running Windows XP SP3 in your environment after April 8, 2104 may expose you to potential risks, such as:


Servicepoint and ART computer requirements reminder

PerBowman Systems, here are the requirements for HMIS /Servicepoint as of 02/19/2014

The latest version of Firefox is recommended; IE8 and 9 are acceptable.

Mozilla Firefox is our first choice, IE (8 or 9) is our second choice with the known issue of IE 10 and having to use compatibility mode. IE 7 will cause issues with the Dashboard.
In your chosen browser, ART’s site needs to be a “safe site” on your pop-up

Java version 6 update 45 is one of the most used updates of Java. No Java 7 at all, as it will not work with ART!
Please make sure that only the Runtime environment version is installed. This means that if you had the newest version of Java 6 it would be called “Java SE Runtime Environment 6u45”. Do not have the Development version installed, or both the Runtime and Development versions installed at the same time.

If you have 32bit Windows XP, Vista, or 7, they will need to have the “Windows x86 Offline” version of that Java installed. If you have 64bit Windows XP, Vista, or 7, you will need to have both “Windows x86 Offline” and “Windows x64” of Java installed.

If Win7 – 4 Gig recommended, (2 Gig minimum)
If Vista – 4 Gig recommended, (2 Gig minimum)
If XP – 2 Gig recommended, (1 Gig minimum)

Screen Display - 1024 by 768 (XGA) or higher (1280x768 strongly advised)

Avoid using single-core CPUs


We (Bowman) have conducted thorough testing and while we (Bowman) have not encountered any compatibility issues with ServicePoint and the desktop version of Internet Explorer 11 (IE 11), there are outstanding compatibility issues with ART and IE 11.

Due to these ART compatibility issues, we (Bowman)recommend postponing the upgrade to IE 11 until we are able to reach a resolution.

We(Bowman) will keep you updated via future NewsWires of any new developments regarding IE 11 and ServicePoint/ART compatibility.

Winter 2013-2014 Newsletter – issued January 2014

Three programs that help Veterans, explanation of the NOFA, new documentation on the NH-HMIS website, NH AHAR deemed usable, cold weather shelter locations in Concord and Rochester, updates to the APR, improved data quality in 2013, and the correct housing status to use if your client goes to jail at exit.

FAQ — To what ESG program components does the 30% area median income (AMI) limit apply?

Newsletter Winter 2013-14

MINOR 0625 COC APR CORRECTION V21 is now available

MINOR 0625 COC APR CORRECTION V21 of the 0625 CoC APR will address a calculation error for one of the cells in the Any Income average change in Q24b3.

This change will not impact your reports for NOFA but if you have an APR due this month, please re-run the report to ensure that your average change calculation is correct for your APR submission.

The new versions of the ART COC APR reports (0625 & 0631) are ready!

These reports and report manuals have been copied to the ART folder.

0625 - CoC APR Report - v20 is ready. Revision: Adjustment to Q23, Q24 to implement clarifications from HUD AAQ on how to correct clients with Total Monthly Income and various combinations of sub-assessment records using Client Profile Method to update follow-up income. Added language about adding across rows for Q24b1-3.

COC APR update - COC Application

The 0625 COC APR is now at v19 and available in the ART folder. The 0631 Detail report is still at v15 we are still waiting on an update from Bowman Systems." Bowman System has released 0635 - 2013 NOFA CoC Application Section 2D - v3 and 0636 - Project Participant 5A5B NOFA 2013_2014 - v2 these reports along with the update Application matrix can be found in the ART folder, under "NOFA", "NOFA 2013 to 2014"


COC APR update

The 0625 COC APR is now on v18, and the 0631 Detail APR is now on v15.

Is my monitor messing up? I see colors on the 0625 - HUD CoC APR now. What's going on?

Nope - your monitor isn't malfunctioning (at least not for this reason!).

Colored boxes have been added to the 0625 - HUD CoC APR, and they act as a reminder to users to check to make sure that the same colored boxes match in 24a and 24b. The numbers in the cells highlighted blue and yellow must match in order to avoid an e-snaps validation error. The cells highlighted in purple should be the total number of clients with follow up/exit income information.

Some data quality issues can prevent the APR from knowing where to count clients. This occurs when there is an update at Entry and at Follow-up or Exit but not enough information is provided to determine whether the income is earned income or other income.

The 0631 - HUD CoC APR Detail has been updated to help users determine which Clients are causing these counts to be different. Try these steps if the counts in the colored cells do not total up correctly:
1) Run the 0631 - HUD CoC APR Detail
2) Navigate to Tab J
3) Click the 'Input Controls' tab to filter the details to the relevant Clients
1) For 'Last Episode', select 'Last Episode Only'
2) For 'Leavers or Stayers', select the category that corresponds to the section you're troubleshooting
3) For 'Adult or Child', select 'Adult'
4) For 'Income TMI Errors', select 'Null Inc with TMI Error'

Selecting these input controls on the 0631 should help you see which Clients are not included in some of the counts on the 0625.

If you require assistance with your APR open a ticket with HMIS and we will setup a time to work with you.

Thank you,



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