ServicePoint 5 upgrade schedule at a glance

The ServicePoint 5 training and implementation period will last almost three weeks, part of that time will require that the system be shut down in order for needed changes to be implemented by the HMIS team. Please prepare yourself and your staff for these important changes and let us know if you have any questions or concerns.

If you have a HUD APR or any other reporting needs during this period, please plan ahead to be sure that you have enough time in the system.

The SP5 Roll-out Schedule for August 2012

  • Monday, August 6th: two sessions of GNCOC User training at Harbor Homes (Registration full, seating limited)
  • Tuesday, August 7th: two sessions of MCOC User training at Manchester Community Resource Center (Registration full, seating limited)
  • Wednesday, August 8th: two sessions of BOSCOC User training at Department of Transportation Computer Resource Center, Concord (Registration full, seating limited)
  • Thursday, August 9th: two sessions of BOSCOC User training at Department of Transportation Computer Resource Center, Concord (Registration full, seating limited)
  • Friday, August 10th: two sessions of BOSCOC User training at Department of Transportation Computer Resource Center, Concord (Registration full, seating limited)
  • Afternoon of August 16 - Morning of August 21: System down while we configure SP5.
  • Afternoon of August 21 - Go Live date for users: All who have attended the SP5 training and have passed the Certification test will regain access to the system.
  • After August 21: The SP5 training make up session will be announced.

Please be sure your computer hardware is up to date!